Have you got questions for the Building Hardware team? They may well have been answered here! If you can’t find an answer to your question, then please do get in touch on the Contact Us page.
How long will my item take to ship?
It depends on where you are located. Orders processed will take Handing Time – 5 to 7 days (Mon – Friday) Transit Time – 1 to 2 Days (Mon – Friday). Delivery details will be provided in your confirmation email.
Can I purchase products in-person?
Unfortunately not at the moment. We are an online-only website who pride ourselves on exceptional customer service and super-quick delivery times.
How can I return my products?
We offer a no-quibble 30-day refund policy.
Do you have gift cards?
At the moment we don’t offer gift cards. But this may change in the future! If gift cards are of interest to you, please let us know on our contact page.
How do I pay for my products?
We accept all major credit and debit cards. Payments are processed through a secure checkout which is encrypted for security.
